Privacy Policy

Spinjo Casino respects the privacy of players and aims to handle personal information responsibly. This policy is written for players in Australia and describes the types of information an online casino site typically handles, the reasons it may be used, and the choices available to players. It should be read together with any other notices, terms or service information displayed on the website.

Personal information means information that identifies a person or could reasonably be linked with them. The information handled may vary depending on the services used, the account activity involved and the information required to meet verification, security and legal obligations. Some website features may not be available if requested information is not provided.

This policy applies to information collected through the website, account area, customer support interactions and related online services. It may also apply to information received from service providers that help with account administration, payments, security, identity checks, communications or technical operations.

Players should provide information that is accurate and up to date. If account details change, players can contact support so that the relevant information can be reviewed or corrected. Information supplied about another person should only be provided where the player is permitted to do so.

Personal information may be used for purposes connected with providing and managing casino services. The main purposes can include opening and administering an account, confirming a player's identity and eligibility, processing transactions, maintaining account security, responding to enquiries and communicating important service information.

• Running the website, account area and related services.
• Completing identity, age, account ownership and other verification checks.
• Detecting, preventing and investigating fraud, money laundering, collusion, cheating, account misuse and other security concerns.
• Processing deposits, withdrawals, payments, refunds and transaction queries.
• Providing customer support and handling complaints or disputes.
• Understanding website usage, testing features, fixing errors and improving performance.
• Sending service messages, security notices, account updates and other necessary communications.
• Sending marketing communications where permitted and where the player has agreed to receive them or has not opted out, as applicable.
• Meeting legal, regulatory, tax, audit, accounting and responsible gambling obligations that apply to the relevant activity.
• Protecting the rights, property, safety and security of players, the website, service providers and other people.

Information may be shared with organisations that help provide or support the service. These may include payment processors, identity and verification providers, fraud and security specialists, technology and hosting providers, customer support tools, communications providers, professional advisers and other suppliers acting on service instructions. Information may also be disclosed where necessary to protect safety, prevent unlawful activity, respond to a valid legal request, resolve a dispute, or meet an applicable obligation.

Service providers are expected to handle information only for appropriate business, technical, security or legal purposes and to apply suitable safeguards. Some providers may process information in another country. Where this occurs, reasonable steps may be taken to protect the information in line with applicable privacy requirements.

Marketing messages are intended to provide information about available services, features or promotions. Players can withdraw consent to marketing at any time by using an unsubscribe option in a message, changing available communication preferences, or contacting support@spinjocasino.wtf. Stopping marketing does not prevent essential service, security or account communications.

Players may have rights to ask what personal information is held about them, request access to that information, ask for inaccurate or incomplete information to be corrected, request deletion of information in appropriate circumstances, and withdraw consent to marketing. The availability of a particular request may depend on the type of information, the reason it is being held and any legal or security requirements that apply.

To exercise these rights, or to ask a privacy question, email support@spinjocasino.wtf. The request should explain what the player wants and include enough information to help locate the relevant account or records. For security, the site may need to confirm the identity and authority of the person making a request before providing information or changing account records.

• Access: ask for a copy of personal information held about you, subject to applicable restrictions.
• Correction: ask for information that is inaccurate, out of date or incomplete to be reviewed and corrected.
• Deletion: ask for personal information to be deleted where there is no continuing reason or obligation to retain it.
• Marketing consent: withdraw permission for marketing communications or ask for marketing preferences to be updated.
• Privacy enquiries: ask how information is collected, used, shared or protected.

A request may not always result in immediate deletion or disclosure of all information. For example, some records may need to be retained for a period required by law, to prevent fraud, protect security, resolve a dispute, establish or defend a legal position, or complete an ongoing transaction. Where a request cannot be fully completed, the reason may be explained where permitted.

Players may also close an account through the available account process or by contacting support. Closing an account does not automatically remove every record. Information that is no longer required may be deleted, anonymised or securely disposed of according to applicable requirements and internal retention practices.